The wallet shows assets it can recognise on the networks you hold. A token that never made it onto a list — or one that is too new — will not appear on its own, even though the balance is there on the chain.
Adding it
Open Add token, pick the network, and paste the contract address. Name and decimals come from the contract itself, and the balance appears once it is added.
The contract address must come from a source you trust: the project's own site or documentation, or an explorer page you navigated to yourself. Never take a contract address from a message, an airdrop token's name, or a search advertisement. Names can be copied exactly; contracts cannot.
Why the name is not enough
Dozens of contracts can call themselves USDC. Exactly one on each chain is the real one. This is why the wallet identifies assets by contract and marks anything unrecognised as unverified rather than trusting what a token says about itself.
Not on EVM
Non-EVM chains work differently: their assets are not contracts you can paste, so support comes with the release rather than through this screen.
Related
Still stuck?
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One rule
Support will never ask for your recovery phrase, private key or password, and never messages you first. Anyone who does is not us — whatever address, avatar or logo they use.