What went wrong, and what to do next.
Every screen in the app that says no, explained — and the questions that come before you install it.
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I lost my recovery phraseYour backupThere is nothing we can do, and that is not a policy — the phrase never reaches us. If the wallet still opens on your phone, write the phrase down now, before anything else.I sent tokens to the wrong networkReceiving & sendingIf both chains are EVM and the address is yours on both, the tokens are sitting at your address on the other chain. If the destination was an exchange deposit address, only that exchange can help.How to tell fake Smartable support from usSecurity & scamsWe never ask for your recovery phrase, private key or password, we never message you first, and there is no support phone number — anyone doing those things is not us, whatever address or avatar they use.Balance is too low to cover the network feeReceiving & sendingEvery chain charges its own coin for a transfer — ether on Ethereum, POL on Polygon, SOL on Solana. Holding a token there is not enough; you need a little of the coin as well.A token I never bought appeared in my walletSecurity & scamsAnyone can send anything to any address, including tokens made to imitate real ones. Smartable marks them as unverified rather than blending them into your balance — the correct response is to ignore them.
16 articles · no ticket system, no chatbot maze